October 1 – 31, 2013 

Additional Connect for Health Colorado Metrics:

  • Total website unique visitors: 364,356
  • Most popular pages: Individual Market Shopping and Quick Check for Financial Eligibility
  • Most Common Questions: General information; financial assistance eligibility; notices
  • Availability of Website: 99.4%
  • Web Pages Services within 5 Seconds: 99.6%
  • Total Customer Accounts Created: 52,542
  • Total Calls and Chats Serviced: 36,435
  • Average Call and Chat Wait Time: 4 minutes 49 seconds
  • Percent of Calls Answered within 20 Seconds: 38%
  • Average Call and Chat Length: 18 minutes 38 seconds