October 1 – November 16, 2013 

Additional Connect for Health Colorado Metrics:

  • Total website unique visitors: 499,251
  • Most popular pages: Individual Search Quotes; Individual Compare Plans; Individual Eligibility
  • Most Common Questions: General information; Enrollments; financial assistance eligibility
  • Availability of Website: 99.6%
  • Web Pages Services within 5 Seconds: 99.7%
  • Total Customer Accounts Created: 71,497
  • Total Calls and Chats Serviced: 57,821
  • Average Call and Chat Wait Time: 5 minutes 23 seconds
  • Percent of Calls Answered within 20 Seconds: 44%
  • Average Call and Chat Length: 16 minutes 54 seconds